Workforce Education: The Basics
Author: Kenneth C Gray
Businesses and the government are clamoring for a better-prepared workforce. The successful practice of workforce education requires practitioners to have prerequisite knowledge. This common body of knowledge is applicable to practice in all settings: industry, community colleges, high schools, etc. The purpose of this book is to provide this background. This book provides a comprehensive look at workforce education, an aspect of education which prepares individuals to be competitive in seeking employment or to improve on-the-job performance. Written with the practitioner in mind, this is the only foundations book designed for both human resource development and secondary/postsecondary technical education professionals. Employment & training services, human resources.
Booknews
Provides a knowledge base common to all workforce education settings and clients. Contains 15 chapters divided into sections on the mission of workforce education the knowledge base, designing workforce education, and trends, policies, and issues in the national workforce education system. Focus is on trends and possible implications for the future. Includes chapter summaries. For those preparing for human resource and development careers in corporate America, as well as pre- service secondary and postsecondary workforce education faculty and professionals working in employment and training centers and other employment related programs. Annotation c. by Book News, Inc., Portland, Or.
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Process Improvement and Quality Management in the Retail Industry
Author: Arnold Weimerskirch
The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company’s success.
Table of Contents:
| Ch. 1 | Total quality - an overview | 1 |
| Ch. 2 | Leadership | 25 |
| Ch. 3 | Customer focus | 45 |
| Ch. 4 | Effective management | 63 |
| Ch. 5 | Training | 83 |
| Ch. 6 | Employee loyalty | 97 |
| Ch. 7 | Customer contacts | 119 |
| Ch. 8 | Design of products and services | 135 |
| Ch. 9 | Managing processes and suppliers | 151 |
| Ch. 10 | Corporate responsibility and citizenship | 169 |
| Ch. 11 | Data collection and benchmarking | 189 |
| Ch. 12 | System assessments | 213 |
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